Crewkerne Surgery Patient Survey 2011 Results
Please help us improve our service for you by answering the following questions by ticking the box most relevant to your reply:
How old are you?
Under 18 | 18 to 24 | 25 to 34 | 35 to 44 | 45 to 54 | 55 to 64 | 65 to 74 | 75 to 84 | 85 & over |
1 |
| 2 | 9 | 8 | 10 | 13 | 11 | 1 |
Do you suffer from any of the following long standing conditions?
Yes No
Deafness or severe hearing impairment | 7 | 10 |
Blindness or partially sighted | 1 | 10 |
A long-standing physical condition | 13 | 10 |
A learning disability |
| 10 |
A mental health condition | 2 | 10 |
A long-standing illness such as cancer, HIV, diabetes, heart disease or epilepsy | 13 | 9 |
I do not have a long-standing condition | 12 | 5 |
Do you have carer responsibilities for anyone in your household with long-standing health problems or disabilities?
Yes 3 | No 56 |
When did you last see Dr. Osborne?
In the last 3 Months | Between 3 & 6 months | More than 6 months | Never |
43 | 9 | 5 | 2 |
How many days do you usually have to wait to book an appointment with Dr. Osborne?
Same Day | Next Day | 2 to 3 Days | 4 to 5 days | Over a week | Can't remember |
24 | 11 | 18 | 3 | 1 | 2 |
In the past 6 months how easy have you found the following? :-
| Haven''t tried | Very easy | Fairly easy | not very easy | not at all easy | Don't know |
Getting through on the phone | 2 | 35 | 15 | 4 | 1 | 1 |
Speaking to Dr. Osborne on the phone | 33 | 11 | 6 | 1 |
| 4 |
Speaking to a nurse on the phone | 38 | 6 | 4 |
| 1 | 6 |
Obtaining test results on the phone | 35 | 8 | 5 | 2 |
| 5 |
How easy is it to get an appointment with a Practice Nurse at this surgery?
Very | Fairly | Not Very | Not at all | Don't know |
33 | 11 |
|
| 16 |
How long after your appointment time do you normally wait to be seen?
On time | Less than 5 mins | 5 to 15 mins | 15 to 30 mins | more than 30 mins | Can't remember |
2 | 4 | 33 | 10 | 6 | 5 |
When you last visited Dr. Osborne how much time did he spend with you?
Less than 5 mins | 5 to 10 mins | 10 to 20 mins | more than 20 mins | Can't remember |
| 25 | 24 | 5 | 5 |
How do you rate how well the doctor and nurses work together?
Excellent | Very Good | Good | Fair | Poor |
22 | 21 | 9 | 1 |
|
The last time you saw a nurse on your own behalf, did she know enough about your condition or treatment?
Yes | Something but not enough | Little or nothing | Don't know |
46 | 1 | 1 | 7 |
How clean is the surgery?
Very Clean | Fairly Clean | Not Very Clean | Not at all clean | Don't know |
37 | 17 |
|
| 3 |
In general, how satisfied are you with the care you get in this surgery?
Excellent | Very Good | Good | Fair | Poor |
28 | 25 | 3 |
|
|
Would you recommend the surgery to someone who has just moved to your local area?
Yes | Might | Not Sure | Probably not | Definitely not | Don't know |
53 | 2 |
|
|
| 1 |
Which method would you prefer to use to book an appointment at the surgery?
In Person | Phone | Fax | No preference | |
15 | 41 |
| 3 | 4 |
Which method would you prefer to use to request a repeat prescription?
In Person | Phone | Fax | No preference | |
16 | 30 | 1 | 9 | 8 |
When we move to larger premises, what additional services would you like to see:-
Background Music 1 Homeopathy 1 Recuperation Room 1
Dr. Osborne remains as my GP 2 Chiropractics 2 More appointments 1
Larger Waiting Room 7 Bowen 1 Keep close to town 1
More reading material 1 Nutritionalist 1 Physiotherapy 2
Alternative therapies 1 Diabetic Nurse 1 Osteopathy 1
Car Parking 1 Soundproofing 2 Accupuncture 1
Separate toilets 3 Special Clinics 2 Reflexology 1
Water dispenser 1 Councillor 1
3 Patients declined to do the survey