Patient Participation Group Report for 2011 - 2012
The first full year of the Patient Participation Group (PPG) existence has been interesting with numerous discussions between the Committee, the Doctor and Practice Manager.
Of prime interest to the Group is the emerging plan for the surgery’s move to larger and more comprehensive premises in the centre of Crewkerne. This will enable the practice to flourish by providing new services, additional clinical staff and superior facilities where minor operations can be performed.
It is necessary to undertake an annual Patient Survey and the PPG considered a wide range of topics that could be included. These were consolidated into seventeen questions. It was essential to ensure that there were a sufficient number of responses to produce a meaningful survey and it was decided that the most practical way to achieve this was by asking patients attending the surgery to fill in a short questionnaire whist waiting to be seen by the doctor or nurse.
This proved to be a suitable method and was well received. Only three patients declined to complete the questionnaire and analysis of the results was provided to those patients who requested it. A copy is also attached to this website.
Three main shortfalls in the service provided at the Surgery have been identified by the PPG: -
• Repeat Prescription requests by email• A Larger Waiting Room
• Additional Services
To provide a working link for email prescription requests will require engaging a professional website provider who can incorporate the necessary functionality. This will be undertaken as soon as the move to new premises is completed.
There is insufficient space in the existing premises to meet either of the other two requirements but they will also be addressed after the move to larger accommodation.
It is recognised by the PPG that the age, sex and ethnicity of the existing members does not fully represent the profile of the patient list, but attempts made during the past year to rectify this have been unsuccessful. If anyone would like to join this small group at meetings, or to be a virtual participant over the web, please contact the Practice Manager at the Crewkerne Surgery.
LOCAL PATIENT PARTICIPATION REPORT
Crewkerne Surgery L85620
| 1. A description of the profile of the members of the PRG
* For example the age, sex and ethnicity profile of the Provider’s population and the PRG. (Component 1) |
| The PPG consists eight members, five male aged between 60 & 85 , three female aged between 40 and 75. All are white non-ethnic groupings.
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| 2. Steps taken by the Provider to ensure that the PRG is representative of its registered patients and where a category of patients is not represented, the steps the Provider took in an attempt to engage that category * The variations between Provider population and PRG members * How has the Provider tried to reach those groups not represented? (Component 1)
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| We refer to the PPG in our Practice leaflet as well as in Reception, however our main approach to gaining new members, particularly younger ones is by personal invite by Dr. Osborne. He has tried to encourage younger people who can or will not attend PPG meetings, to be a virtual member, however to-date this has proved unsuccessful. The Provider Population broadly matches that of the Public Health Profiles given on the NHS Somerset Dashboard, so we are aware that the PPG is not truly representative of all groupings.
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| 3. Details of the steps taken to determine and reach agreement on the issues which had priority and were included in the local patient survey * How were the priorities identified and agreed? (Component 2)
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| We obtained example questions from various other surveys and the PPG narrowed the selection down to 17 questions before we issued the survey.
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| 4. The manner in which the Provider sought to obtain the views of its registered patients * What methodology was used to agree the questions, the frequency, the sample size, distribution methods to ensure the views of all patient are represented and undertake the survey? (Component 3)
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| The PPG considered a mail-shot, however our return rate was likely to be quite low, particularly bearing in mind our small Practice List. The PPG decided that the use of clipboards in Reception was the most practical method to achieve the required amount of replies for the statistics to be meaningful.
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| 5. Details of the steps taken by the Provider to provide an opportunity for the PRG to discuss the contents of the action plan in Section 7 (of this template) * How was the PRG involved in agreeing the action plan? * Were there any areas of disagreement, and if so how were these resolved? (Component 4)
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| The PPG examined the results, which were generally favourable and they decided on three items that we should consider for the future.
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| 6. A summary of the evidence including any statistical evidence relating to the findings or basis of proposals arising out of the local patient survey (Component 4)
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| See attached document of the survey results. Click Here
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| 7. Details of the action plan setting out how the finding or proposals arising out of the local patient survey can be implemented and, if appropriate, reasons why any such findings or proposals should not be implemented. Include details of the action which the Provider, and, if relevant, the PCT, intend to take as a consequence of discussions with the PRG in respect of the results, findings and proposals arising out of the local patient survey where it has participated in the Scheme for the year, or any part thereof, ending 31 March 2012, has taken on issues and priorities as set out in the Local Patient Participation Report (Component 5)
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| Findings / Proposals or PRG Priority Areas ‘You said...’
| Action to be taken (if no action is to be taken provide appropriate reason) ‘We did...’
| Lead | Timescale | Progress ‘The outcome was...’
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| Email for repeat prescriptions | We have set up a specific email address which will be the inbox for the new surgery website to be produced by “My Surgery” | P.Woodward | 1 year | Pending move to a new building |
| Larger Waiting Room | Move to a larger building | P.Woodward | 1 year | Pending move to a new building |
| Additional Services | Move to a larger building | P.Woodward | 1 year | Pending move to a new building |
| 9. 8. The opening hours of the practice premises and the method of ob obtaining access to services throughout the core hours. * Please provide details of the Practice opening hours and how patients are able to make appointments/access services or provide a link to the relevant page(s) of the Practice website where this information can be found
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| The surgery is open from 8.30a.m. to 6.00p.m.on Monday, Tuesday, Thursday and Friday and from 8.30a.m. to 1.00p.m. each Wednesday. Patients may make appointments during these hours, either by personal visit or by telephone.
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| 9. Where the Provider has entered into arrangements under an extended hours access scheme, the times at which individual healthcare professionals are accessible to registered patients.
* If providing, please confirm details of the extended opening hours provided by the Practice or provide a link to the relevant page(s) of the Practice website where this information can be found
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| Thursdays 6:30 pm to 7:00 pm Click on link below and scroll up to see surgery times. http://www.southstreet.at-crewkerne.co.uk/#Making_an_Appointment
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Date Report Published: 17th MARCH 2012...................................................
Web Address of Published Report:
www.surgery.at-crewkerne.co.uk................................................................